Policies & Procedures

Sales:

WE SELL TO FULL-LINE RETAILERS ONLY.

• A copy of your business or sales license is required to ensure us that you meet our qualifications. A current information/credit application sheet must also be on file.
• In the event your order is not completely shipped, all items remaining will be automatically backordered and shipped as soon as available. If you don't want your order treated in this manner, please specify in writing at the time you place the original order that you do not want any backorders.

ALL SALES ARE FINAL ON SPECIAL ORDERS.

Terms:

NET 30 DAYS TO QUALIFIED ACCOUNTS.

• Credit cards are accepted for your convenience. Businesses in operation less than one year will be offered Visa, Mastercard, American Express or Discover terms. Terms may be reviewed on a semi-annual basis. 18% APR finance charges will be assessed for late payments (no exceptions). ANY PAST DUE INVOICES OR FINANCE CHARGES WILL DELAY SHIPPING OF MERCHANDISE.
• SEASONAL DATING AVAILABLE FOR QUALIFIED CUSTOMERS ON ORDERS PLACED BEFORE THE 1ST OF EVERY YEAR.
• All goods are FOB factory.

Returns & Claims:

• ALL SALES ARE FINAL. No returns will be approved due to Customer's overstocking.
• If you find that any of our products have been shipped with a fabric or manufacturing defect, we will promptly replace it for you free of charge, with our apologies for your inconvenience. Before returning the shipment, please call your Customer Service Representative for authorization. ANY UNAUTHORIZED RETURNS WILL BE REFUSED.
• All claims for shortages, damages, etc, must be made WITHIN 5 BUSINESS DAYS of receipt of merchandise, and must be accompanied by a copy of the pick-up slip.
• Any approved exceptions for returns will be charged a 20% RESTOCKING FEE. ABSOLUTELY NO RETURNS ACCEPTED ON MERCHANDISE NOT IN ORIGINAL CONDITION. Before screen-printing or embroidering, please recheck your order for correct style, size and color.
• NO CASH REFUNDS. Credits will be applied to your next order, regardless of original method of payment. No returns will be accepted by our warehouse without a valid return authorization number. Credit for returned goods cannot be given until goods are received in our warehouse and processed. For quicker processing of credit, enclose a copy of your invoices for each item being returned.
• Freight on all returns is at Customer's expense, except returns for defective products.

Cancellations:

• Verbal cancellations are unacceptable.
• All cancellations and changes must be in writing and received by Tulane 14 days prior to ship date.
• Shipped orders may not be cancelled.
• Please fax or call acceptance/approval of your seasonal sales order.

* PLEASE LET US WORK WITH YOU TO PLAN YOUR ORDERING TO AVOID EXTRA CHARGES.

** Prices are subject to change without notice. We reserve the right to correct pricing errors.
*** CTO means items are Cut To Order, either seasonally or when orders placed meet the minimums.

AS A VALUED CUSTOMER, THANK YOU FOR YOUR BUSINESS.